Head of User Experience at Wandelbots | Experience Leadership | Navigating Complexityhttps://bsky.app/profile/thotto.bsky.socialhttps://bsky.app/profile/thotto.bsky.social/post/3mpb6lp3qjk2zEs gibt ein neues Gutachten, das der AfD Verfassungsfeindlichkeit nachweist. Ein Verbotsverfahren ist realistisch, aber nur die Politik kann es beantragen. Schreibt euren Abgeordneten, oder Unterzeichnet die Petionenen dass ihr es wollt. Geht in fünf Minuten! 👇🏻💪🏻 afd-verbot.jetzt/de https://afd-verbot.jetzt/de27 Jun 2026 09:49 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3mpb6lp3qjk2zhttps://bsky.app/profile/thotto.bsky.social/post/3mmlvhsuecs2z»Any problem caused by an #LLM can be solved by an #LLM« thinking about this a lot. After leaving the problem framing phase with constraints, user needs, and success criteria it mostly comes back to them. And the premise that the first try will be not good. Iteration will it make better.24 May 2026 11:49 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3mmlvhsuecs2zhttps://bsky.app/profile/thotto.bsky.social/post/3mkdqzjyl422t»usability is no longer the bar — trust is.« despite missing the question of trustworthiness of the system the articles focus on friction needs to e a standers onboarding designing this systems. https://uxdesign.cc/the-trust-latency-gap-why-the-future-of-ux-is-intentionally-slower-3433c1787d5e25 Apr 2026 19:18 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3mkdqzjyl422thttps://bsky.app/profile/thotto.bsky.social/post/3mhpidzdyp22r»We cannot repair the service relationship by getting really good at the tool made for rejecting service relationships.« if the relationship is broken, no tool will fix it.The core question for me, »how is the relationship with design? Are you part of the strategy?« @spavel.bsky.social23 Mar 2026 06:59 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3mhpidzdyp22rhttps://bsky.app/profile/thotto.bsky.social/post/3mg6f7gsrjk2xThere is a lot of noise anf fluff around #AI and Design. To get some data and insights I created a short survey. I will share the results with the design community If you are leadinging design teams, please take 5 min to share you thoughts! tally.so/r/0QEyXP #DesignLeadership #AIAdoption #UXDesign https://tally.so/r/0QEyXP03 Mar 2026 18:22 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3mg6f7gsrjk2xhttps://bsky.app/profile/thotto.bsky.social/post/3meihvtbkxs2kOne of the articles which really spoke to my feelings, about tech instruments as catalyst to our current events. The new luxury seem a to be, pause and reflect. »Should this exist«? https://benn.substack.com/p/gas-town?publication_id=23588&post_id=186328164&isFreemail=true&r=53qn5&triedRedirect=true&utm_source=substack&utm_medium=email10 Feb 2026 07:47 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3meihvtbkxs2khttps://bsky.app/profile/thotto.bsky.social/post/3mefxzkizmk2j»[…]Because at the end of the day, there is nothing intuitive about user interfaces. The word is, instead, a shorthand for “familiar”: I have seen this before, I recognize how it works, I can reuse lessons I learned in the past.« Great summary of the discussion. @spavel.bsky.social #ux #product09 Feb 2026 07:57 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3mefxzkizmk2jhttps://bsky.app/profile/thotto.bsky.social/post/3mcuttrjoyk2k»Because LLMs cannot do this; they cannot even help you do this, because the doing of the work is how that shared mental model comes into being to begin with.« the hardest part to create, to preserve together with a momentum of learning. Dies so fast. @spavel.bsky.social #ux #product20 Jan 2026 19:02 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3mcuttrjoyk2khttps://bsky.app/profile/thotto.bsky.social/post/3mc5jua2pks2p»It is easier to design the feature in isolation than to investigate what context it will appear in. It is easier to smear GenAI over everything than it is to figure out whether the bottleneck users face is even technological in nature.« Nothing to add. @spavel.bsky.social . #product #ai11 Jan 2026 12:32 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3mc5jua2pks2phttps://bsky.app/profile/thotto.bsky.social/post/3maax6l73c22vEnjoy @johncutle.fish view on the different layers of the #customerproblem. I experienced most challenging layer 1 to 3. Which mostly got in conflicting entanglement between people: Company vs. Department vs. Users. It’s rarely as easy as »Go talk to customers, and figure out what the problem is!«18 Dec 2025 10:18 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3maax6l73c22vhttps://bsky.app/profile/thotto.bsky.social/post/3m4l2424a3k26Can't agree more. [contains quote post or other embedded content]01 Nov 2025 12:56 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3m4l2424a3k26https://bsky.app/profile/thotto.bsky.social/post/3m4aqdfejbs2e»No amount of outputs will help maintain unbroken intent all the way through to delivery.« @spavel.bsky.social Let's repeat this together. #ux #productdevelpoment28 Oct 2025 10:35 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3m4aqdfejbs2ehttps://bsky.app/profile/thotto.bsky.social/post/3lz66bojwp22r»Collaboration is contextual: Sometimes it's high collaboration. Sometimes transactional.« one of the things @johncutle.fish shared yesterday some of the findings and best practices from his #product work with dotwork.com understanding companies, their #operationmodel and how to map and improve it.19 Sep 2025 05:51 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3lz66bojwp22rhttps://bsky.app/profile/thotto.bsky.social/post/3lyp5wtmvsk2gHad a great dinner with other #design #ux leaders before the Hatch Conference in #Berlin. We found ourselves talking about the same things: power structures, motivation of teams, and how titles rarely reflect the real work. It was a good reminder of how valuable an empathetic network of peers can be13 Sep 2025 06:35 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3lyp5wtmvsk2ghttps://bsky.app/profile/thotto.bsky.social/post/3lyoyeilpx22iAfter working with many product companies and its many shapes and now reading Diana Wright's »Thinking in Systems« hits different:13 Sep 2025 04:55 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3lyoyeilpx22ihttps://bsky.app/profile/thotto.bsky.social/post/3ly4a7f3pjs2bEvery time I read about companies new approach to infurse #Ai into their product, I think about: »There's no AI strategy without a data strategy« — #Snowflake CEO Frank Slootman.05 Sep 2025 17:55 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3ly4a7f3pjs2bhttps://bsky.app/profile/thotto.bsky.social/post/3lxk2uvkx4c2t»The value of research doesn’t come from elevating people who are already shouting. It comes from finding the people who are not being heard, and adding their voices to the conversation.« https://uxdesign.cc/nikes-25b-blunder-shows-us-the-limits-of-data-driven-ad30b6e3d938 Contextualisation is the hardest part. Taking the time to look closer.29 Aug 2025 12:32 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3lxk2uvkx4c2thttps://bsky.app/profile/thotto.bsky.social/post/3lwq5zd6ixs2x@spavel.bsky.social Enjoying your newsletter. One question: We have to train people what is good and how quality looks like? Since the fast way is undermining the slow learning, help enable critical thinking? #productpicnic #design #auraux #ai19 Aug 2025 05:19 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3lwq5zd6ixs2xhttps://bsky.app/profile/thotto.bsky.social/post/3lwp6g6mkjb27»[...]main driver of the scaling is not the technology. It’s the permission structure created by AI mandates — setting a lower bar for quality is inextricable from AI adoption, especially when the managers driving it set “adopt AI” as the objective rather than as [...] something of real value.«18 Aug 2025 19:53 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3lwp6g6mkjb27https://bsky.app/profile/thotto.bsky.social/post/3lvhyfuc6722sDesign influence doesn’t just happen. It emerges in the spaces between teams, structures, and decisions. I explore some thoughts in my new essay. https://thomas-otto.net/thoughts/design-influence-maturity/ #DesignLeadership #ExperienceDesign #DesignMaturity #UX #DesignInfluence03 Aug 2025 05:52 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3lvhyfuc6722shttps://bsky.app/profile/thotto.bsky.social/post/3lvd3oib2422v#Design rarely works only where it’s visible. The real work happens in the spaces between teams and decisions, where questions, direction, and trust take shape. This fascinated and challenged me over the years. Timing, context are key here. That's why it will be the topic of my upcoming essay.01 Aug 2025 07:07 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3lvd3oib2422vhttps://bsky.app/profile/thotto.bsky.social/post/3luwinim5mr2y»When you create something new, you're destroying something old. That's the price of creation in progress. The real problem with extreme creative ambition is that no matter how high you climb, it will never feel like enough.« #Creativity #creativeprocess https://youtu.be/0xWQMbEEQ-A?si=t1Gz0QE3jNAk84Gv27 Jul 2025 06:54 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3luwinim5mr2yhttps://bsky.app/profile/thotto.bsky.social/post/3lurkkcw6pi25Experience gehört nicht an den Rand. Sondern dorthin, wo Entscheidungen fallen. Ich war zu Gast bei Pixel + Profit – über Verantwortung, UX und warum Strukturen entscheidend sind. #UX #Leadership #ExperienceDesign https://open.spotify.com/episode/2uTJC8hTyhVX9utXuLTMVi?si=eHEaFOmCSFOd8VAnH3inhw25 Jul 2025 07:45 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3lurkkcw6pi25https://bsky.app/profile/thotto.bsky.social/post/3lumfgr653725I am working on an essay about #crosscollaboration and #design role in it. Re-visiting some books and articles. From my own experience, the work is highly satisfying, and can create great impact. But also has its downsides with coordination and over communication. What's your take? #ux23 Jul 2025 06:30 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3lumfgr653725https://bsky.app/profile/thotto.bsky.social/post/3lucdg2immz2m»Those products won because they made powerful, highly technical tools accessible through thoughtful design. The biggest barrier to mass #AI adoption is not capability or intelligence; we have those in spades. It's #UX.« https://thenanyu.com/ux.html?utm_source=substack&utm_medium=email&__readwiseLocation=19 Jul 2025 06:27 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3lucdg2immz2mhttps://bsky.app/profile/thotto.bsky.social/post/3lu3vnu2d3c2l»How can we use #AI to support creative and #criticalthinking, to provoke, to surprise, to even create nonsense? Which other roles, which other metaphors can we use to open new paradigms for designing through and with AI?« https://aid-lab.hfg-gmuend.de/articles/reclaiming-the-process/16 Jul 2025 17:05 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3lu3vnu2d3c2lhttps://bsky.app/profile/thotto.bsky.social/post/3ltyajjtxu226What happens when #design disappears from the conversation? #GenAI moves fast, but meaning, context, and clarity still matter. A few thoughts on #experience, strategy, and where we still make a difference. #ExperienceLeadership #DesignStrategy #DesignLeadership https://thomas-otto.net/thoughts/experience-leadership-genai/15 Jul 2025 06:09 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3ltyajjtxu226https://bsky.app/profile/thotto.bsky.social/post/3ltkazpuedk2y»#AI can generate a thousand user personas in minutes. But it can’t replicate the intuitive understanding of how behavioral patterns actually affect #experience design, or how tiny shifts in service touchpoints change how customers feel about a brand.« https://medium.com/@relei-app/why-design-leaders-who-obsess-over-craft-are-actually-being-strategic-c419f6e1bc4909 Jul 2025 16:41 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3ltkazpuedk2yhttps://bsky.app/profile/thotto.bsky.social/post/3ltgq3qii522dWe don’t click buttons. We interact with decisions. Recommendations. Filters. Flags. Design is no longer just surface work. It’s about shaping the #algorithmic systems that shape us. https://medium.com/@thomasotto_/behind-the-interface-before-the-output-8fe56a07c03908 Jul 2025 07:00 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3ltgq3qii522dhttps://bsky.app/profile/thotto.bsky.social/post/3ltgjfqprxs2q»Good design is fundamentally about clarity over style and accountability over indifference.« @johnmaeda.bsky.social https://www.linkedin.com/pulse/good-leaders-design-clarity-just-transparency-john-maeda-9ijic?utm_source=share&utm_medium=member_ios&utm_campaign=share_via08 Jul 2025 05:00 +0000at://did:plc:6deonkmc6thaevsocfe7sskw/app.bsky.feed.post/3ltgjfqprxs2q