Associate Director at the Open University Library interested in relationship management, strategic planning, and supporting distance and online learners in HE libraries. She/herhttps://bsky.app/profile/helenclough.bsky.socialhttps://bsky.app/profile/helenclough.bsky.social/post/3mgu5zn4vkk2oCome and join the @oulibrary.bsky.social as a Learning and Teaching Librarian! This is a full-time fixed-term post for 10 months based in Milton Keynes with hybrid working supported. https://jobs.open.ac.uk/job/Learning-and-Teaching-Librarian/1425-en_GB12 Mar 2026 10:12 +0000at://did:plc:73luvt23d5diu7ypeupbeikk/app.bsky.feed.post/3mgu5zn4vkk2ohttps://bsky.app/profile/helenclough.bsky.social/post/3meo5ktsvh22tCome and join the Open University Library as an E-Content Librarian / Manager! This is a full-time permanent post based in Milton Keynes with hybrid working supported. https://jobs.open.ac.uk/job/E-Content-ManagerLibrarian/1359-en_GB12 Feb 2026 13:58 +0000at://did:plc:73luvt23d5diu7ypeupbeikk/app.bsky.feed.post/3meo5ktsvh22thttps://bsky.app/profile/helenclough.bsky.social/post/3mdnhmpqtes2eAttended my first in-person @merciancollab.bsky.social senior staff meeting today. We were hosted by Aston University Library30 Jan 2026 14:00 +0000at://did:plc:73luvt23d5diu7ypeupbeikk/app.bsky.feed.post/3mdnhmpqtes2ehttps://bsky.app/profile/helenclough.bsky.social/post/3lbredlvp7k2wFollowing the hashtag with interest [contains quote post or other embedded content]25 Nov 2024 10:55 +0000at://did:plc:73luvt23d5diu7ypeupbeikk/app.bsky.feed.post/3lbredlvp7k2whttps://bsky.app/profile/helenclough.bsky.social/post/3lbkbk2lxj22gRobert Whan from Queens is talking about the processes involved in setting up MS copilot as a chatbot, inc. online content review, kill switch, privacy, phrasing, scope. Upfront with users that the chat is AI and they can type CHAT to speak to library staff immediately #CSGUK2422 Nov 2024 15:17 +0000at://did:plc:73luvt23d5diu7ypeupbeikk/app.bsky.feed.post/3lbkbk2lxj22ghttps://bsky.app/profile/helenclough.bsky.social/post/3lbk57w27322gMaria Carnegie from Durham talking about development and progression in customer services. Her response to "I don't want to progress" is to remind people that even if you want to stay in your current role, you need to engage with development #CSGUK2422 Nov 2024 13:59 +0000at://did:plc:73luvt23d5diu7ypeupbeikk/app.bsky.feed.post/3lbk57w27322ghttps://bsky.app/profile/helenclough.bsky.social/post/3lbjyfjtnk22dIulia Cinpoes, Uni of Westminster: Customer engagement = 70% is virtual. Cultural shift for advisors. Produced visualisation of virtual queue vs in-person queue to show there are far more people waiting virtually #CSGUK2422 Nov 2024 12:33 +0000at://did:plc:73luvt23d5diu7ypeupbeikk/app.bsky.feed.post/3lbjyfjtnk22d