Here to talk knowledge management, product (design and production), software including AI, agile and lean, efficiency and productivity, all grounded in the greater good before profit. Workwise, I keep the lights on at @ezenka.bsky.socialhttps://bsky.app/profile/wickedgeekie.bsky.socialhttps://bsky.app/profile/wickedgeekie.bsky.social/post/3my5jeahjks2zPost #conference thoughts on #SDD26: a good venue makes it much easier to fully learn, think, process, analyse and challenge what I hear or want to say. It’s ok to not stan to a speaker’s line, and it’s good to be able to deconstruct biases because my brain isn’t already busy processing discomfort.18 Oct 2026 11:38 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3my5jeahjks2zhttps://bsky.app/profile/wickedgeekie.bsky.social/post/3my363qvgec2oAnd apparently the beautiful souls who ised to make pre-Elon Design Twitter so awesome are here, so am going to be a little more active and engaged to see if the critical thought leadership still exists.17 Oct 2026 13:11 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3my363qvgec2ohttps://bsky.app/profile/wickedgeekie.bsky.social/post/3my35ynca4s2oHad a blast at #SDD26 yesterday figuring out #ServiceDesign and the future with #AI with peers. Was particularly sweet to catch up with @jasonmesut.bsky.social and @canuxconf.bsky.social 's very own Cornelius.17 Oct 2026 13:09 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3my35ynca4s2ohttps://bsky.app/profile/wickedgeekie.bsky.social/post/3m2jfshfn3s25Last week I worked on identifying systemic issues with a process, and at the same time on figuring out how to render cultural tropes impacting the experience of the process into tangible data points. Now to simplify it all into an algorithm ready for devs, which is not a simple thing to do at all…06 Oct 2025 10:30 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3m2jfshfn3s25https://bsky.app/profile/wickedgeekie.bsky.social/post/3lzbjfjpu522oAttended Amazon Cloud Day this week, interesting and informative. It left me feeling I somehow missed the AI transformation boat 2 years ago, and now everyone is adding AI to their work but on their own, by asking ChatGPT, and don’t want to bring in specialists.20 Sep 2025 13:48 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3lzbjfjpu522ohttps://bsky.app/profile/wickedgeekie.bsky.social/post/3lz4sbni7ts2nSoent the day at #AWSCloudDay and I feel inspired and antsy to get playing with some of the tools I saw. I’d love to join a team that is doing some serious implementation of AI agents…18 Sep 2025 16:43 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3lz4sbni7ts2nhttps://bsky.app/profile/wickedgeekie.bsky.social/post/3lybknl76c22kSomeone is trying to convince me to sign up for something by showing me only things that are not part of the package on offer, and not even open to discussion. Spoiler alert, it’s not working, but I deeply admire their confidence while respecting the delusion.07 Sep 2025 20:45 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3lybknl76c22khttps://bsky.app/profile/wickedgeekie.bsky.social/post/3ly43affshs2lExactly what Erika says. [contains quote post or other embedded content]05 Sep 2025 16:26 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3ly43affshs2lhttps://bsky.app/profile/wickedgeekie.bsky.social/post/3lxz2juafz22kTeam uses WhatsApp extensively "because that way people see messages" - but it's a mess, things get repeated and forgotten, there's no knowledge repository, and people treat it casually. Any advice on splitting comms across Slack (for structure) and WA (for reminders to check Slack)?04 Sep 2025 11:35 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3lxz2juafz22khttps://bsky.app/profile/wickedgeekie.bsky.social/post/3lxxjxiwvxs2dI’m seeing everywhere this lesson begging to be learned: exiting a toxic situation is always an acceptable solution.03 Sep 2025 21:06 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3lxxjxiwvxs2dhttps://bsky.app/profile/wickedgeekie.bsky.social/post/3lxs2q5wvk22qSeems like 1st September is like January 1st, and all my bad habits will miraculously get under control starting today but it’s not true so am trying to rein it all in and instead do small yet sustainable tweaks. Anyone else?01 Sep 2025 16:50 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3lxs2q5wvk22qhttps://bsky.app/profile/wickedgeekie.bsky.social/post/3lxrmch2zrc24Take 4"30 to slow down and watch this gorgeous short film on life through the eyes of 93 year old Irishman Owney McGoldrick. Frances Maguire — Echoes of an Irish Lifetime (2025) https://www.youtube.com/watch?v=kwjRoUmZH7Q01 Sep 2025 12:32 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3lxrmch2zrc24https://bsky.app/profile/wickedgeekie.bsky.social/post/3lwyadfxzcs2sInteresting how @linkedin.com think users come to its platform, as revealed in this interception user survey I took today. Clearly I’m a naive flower to think LI is meant for sharing and learning. Also « feel connected with my network » feels… wrong - or is it just me?22 Aug 2025 10:21 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3lwyadfxzcs2shttps://bsky.app/profile/wickedgeekie.bsky.social/post/3lvge76c7w22aIt's Saturday, a great day to link in to a webinar on building AI Agents. Anything to avoid having to do the house chores I actually lined up.02 Aug 2025 14:17 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3lvge76c7w22ahttps://bsky.app/profile/wickedgeekie.bsky.social/post/3lv3yyyoo5k26So I learned that the request was actually to turn off “reply to all” only, and that subtle difference got lost at the first relay point. Which tells me there is an information stability problem in that organisation and I’m not surprised as they exchange primarily through WhatsApp audio messages. [contains quote post or other embedded content]29 Jul 2025 11:30 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3lv3yyyoo5k26https://bsky.app/profile/wickedgeekie.bsky.social/post/3lv2qyad3t22rGive me good reasons why a business should turn *off* their out-of-hours email auto response. Serious ask. Alternatively send me all your white papers and case studies on why such an automated response is best practice. Thanks.28 Jul 2025 23:34 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3lv2qyad3t22rhttps://bsky.app/profile/wickedgeekie.bsky.social/post/3luzyhzr3s22nExercising is like doing the dishes. As you as you’re done, you have to do it again. Don’t do it for too long? Oh boy. Then, like a pot of boiling water on the stove, any fitness gain disappears if you don’t top it up consistently. It’s soul crushing to be honest. Why yes, I just finished a session. https://media.tenor.com/q85rSq8ZxmcAAAAC/sisyphus-warwick-smith.gif?hh=294&ww=49828 Jul 2025 16:16 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3luzyhzr3s22nhttps://bsky.app/profile/wickedgeekie.bsky.social/post/3luqkelwazs2tIn today’s #BalancedTeam meetup, the topic of behaviours resulting in performative outputs and low/no value outcomes came up. Discussion identified giving people a chance to understand how they come across, and making leadership clarify expectations in terms of results. It’s not easy but necessary.24 Jul 2025 22:09 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3luqkelwazs2thttps://bsky.app/profile/wickedgeekie.bsky.social/post/3lup7eyoxlc23Accountants doing manual journal moves of expenses from an account to another without visible sense, reason or notes piss me off like nothing else. Now somebody needs to explain why a hotel receipt is in "Software Expenses". I shouldn't have to go back through accounts with a fine toothed comb.24 Jul 2025 09:20 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3lup7eyoxlc23https://bsky.app/profile/wickedgeekie.bsky.social/post/3luki27gvvs23Trying to diplomatically teach a **much younger** colleague what Google is, and why it's better than emailing me when they want to find publicly available information. This is not the future I was expecting, to be honest.22 Jul 2025 12:12 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3luki27gvvs23https://bsky.app/profile/wickedgeekie.bsky.social/post/3lud4pypp5k2xI really wish Meta weren't such (pardon my french) asshats about WhatsApp's connection to other tools - WA is mostly the place where messages die without action, because it's near impossible to connect to a task management tool - unless yakshaving and using a Business account. Sigh.19 Jul 2025 14:00 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3lud4pypp5k2xhttps://bsky.app/profile/wickedgeekie.bsky.social/post/3lublkgtoyc2xI'm experimenting with improving my productivity using Sortd and HubSpot CRM - anyone has tips and tricks to share?18 Jul 2025 23:20 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3lublkgtoyc2xhttps://bsky.app/profile/wickedgeekie.bsky.social/post/3lu3t7fdp7k2vManagers who reserve negative feedback for official reviews, you’re not being professional nor responsible in your duty of care. Have the difficult conversation as soon as you spot the issue. Otherwise you’re personally enabling its continuation. #leadership #LineManagement #HR16 Jul 2025 16:21 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3lu3t7fdp7k2vhttps://bsky.app/profile/wickedgeekie.bsky.social/post/3ltzb5oieuk2hI was wondering where I'd find a specific group of people to ask a n00bie question, and realised they'd be on Facebook. So I dusted off my old account, joined a group and asked my question. Now I'm sad that FB is still the only place for people who share hobbies to find one another and exchange.15 Jul 2025 15:53 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3ltzb5oieuk2hhttps://bsky.app/profile/wickedgeekie.bsky.social/post/3lttva74c7s27I have decided to leave my Twitter account as it is and not delete it. I barely posted 10 messages on X but used to have fantastic conversations with good people before the switch, and I grieve those. It’ll give the AI some decent material to train off of, or at least I like to think so.13 Jul 2025 12:36 +0000at://did:plc:bynyvu4v2etb3rtroxv3o7ye/app.bsky.feed.post/3lttva74c7s27