Customer experience keynote speaker and consultant. Author of The Experience Maker. Licensed bartender, pinball wizard, lover of rescue dogs and cats. A remarkable experience is your biggest competitive advantage.https://bsky.app/profile/dgingiss.bsky.socialhttps://bsky.app/profile/dgingiss.bsky.social/post/3m5jz2huo4c2bWith Visa and Mastercard recently reaching a settlement on a two-decade legal battle with merchants, credit card merchant fees are suddenly in the spotlight – and consumers may find their rewards cards far less rewarding. https://www.forbes.com/sites/dangingiss/2025/11/13/credit-card-merchant-fees-could-get-your-premium-card-rejected/ via @forbes #creditcards13 Nov 2025 20:30 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3m5jz2huo4c2bhttps://bsky.app/profile/dgingiss.bsky.social/post/3m5cmlotc3c27Stuck at the airport? Flight delayed or canceled? Here's what to do: https://www.forbes.com/sites/dangingiss/2025/11/10/flight-delayed-or-canceled-heres-what-to-do/10 Nov 2025 21:58 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3m5cmlotc3c27https://bsky.app/profile/dgingiss.bsky.social/post/3m4xunfas2s2bHow are the biggest airlines responding to the FAA's decision to cut flights? Some are acting with a customer experience mindset; others not so much. https://dangingiss.com/us-flight-reductions-and-customer-fallout-how-airlines-can-win-or-lose-in-crisis/06 Nov 2025 15:23 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3m4xunfas2s2bhttps://bsky.app/profile/dgingiss.bsky.social/post/3m4xmbyggks24Coca-Cola is catching some heat for using AI-generated advertisements. But do consumers really care? Here's my latest in Forbes: https://www.forbes.com/sites/dangingiss/2025/11/06/ai-generated-advertising-consumer-trust-and-the-coca-cola-test/06 Nov 2025 12:54 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3m4xmbyggks24https://bsky.app/profile/dgingiss.bsky.social/post/3m4axk2pw322zWalmart and ChatGPT have teamed up to redefine the AI shopping experience. Here's what you're brand needs to know: https://www.forbes.com/sites/dangingiss/2025/10/28/how-walmart-and-chatgpt-are-pioneering-the-ai-shopping-experience/28 Oct 2025 12:44 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3m4axk2pw322zhttps://bsky.app/profile/dgingiss.bsky.social/post/3m26fcnnfn224New study shows huge disconnect between what business leaders think and what customers perceive. Great learnings here for your business! https://www.forbes.com/sites/dangingiss/2025/10/01/customer-trust-why-leaders-overestimate-and-consumers-disagree/ via @forbes.com #customerexperience02 Oct 2025 01:22 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3m26fcnnfn224https://bsky.app/profile/dgingiss.bsky.social/post/3lzzletz2bc2vMy latest in @forbes: Why Smart Companies Invest in CX During Economic Uncertainty https://www.forbes.com/sites/dangingiss/2025/09/29/why-smart-companies-invest-in-cx-during-economic-uncertainty/ #customerexperience30 Sep 2025 03:27 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3lzzletz2bc2vhttps://bsky.app/profile/dgingiss.bsky.social/post/3lykrccza5226Target has made some big changes. How will it affect customer experience? 🎯 https://www.forbes.com/sites/dangingiss/2025/09/11/targets-new-fulfillment-strategy-revives-in-store-experience/11 Sep 2025 12:38 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3lykrccza5226https://bsky.app/profile/dgingiss.bsky.social/post/3lyecaikqak2fWhat are Labubus? And what can we learn from them? I witnessed the obsession live in Macau and Hong Kong. https://www.forbes.com/sites/dangingiss/2025/08/30/what-are-labubus-and-what-business-lessons-can-we-learn-from-them/ via @forbes.com08 Sep 2025 22:53 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3lyecaikqak2fhttps://bsky.app/profile/dgingiss.bsky.social/post/3lxudcnjrck2rWhat are Lububus, and what can we learn from them in our own business? https://www.forbes.com/sites/dangingiss/2025/08/30/what-are-labubus-and-what-business-lessons-can-we-learn-from-them/ #labubu #customerexperience02 Sep 2025 14:29 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3lxudcnjrck2rhttps://bsky.app/profile/dgingiss.bsky.social/post/3lwegytqbk22wIs the postal service's customer experience actually getting better? https://www.forbes.com/sites/dangingiss/2025/08/14/special-delivery-usps-customer-experience-gets-major-upgrade/14 Aug 2025 13:27 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3lwegytqbk22whttps://bsky.app/profile/dgingiss.bsky.social/post/3ltksnsvows2rMy newest on @forbes.com: https://www.forbes.com/sites/dangingiss/2025/07/09/how-verizon-is-transforming-the-customer-service-experience/ @verizonofficial.bsky.social #customerexperience09 Jul 2025 21:56 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3ltksnsvows2rhttps://bsky.app/profile/dgingiss.bsky.social/post/3lr73hmigps2oWhy Tinder Is Rebuilding Its Dating App Experience For Gen Z - My newest article on @forbes.com https://www.forbes.com/sites/dangingiss/2025/06/09/why-tinder-is-rebuilding-its-dating-app-experience-for-gen-z/09 Jun 2025 19:12 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3lr73hmigps2ohttps://bsky.app/profile/dgingiss.bsky.social/post/3lqcy7g34n224My newest on @forbes.com: Trump Tariffs Create Customer Experience Opportunities for Business https://www.forbes.com/sites/dangingiss/2025/05/29/trump-tariffs-create-customer-experience-opportunities-for-business/29 May 2025 14:59 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3lqcy7g34n224https://bsky.app/profile/dgingiss.bsky.social/post/3logkpsxfpc2gMy newest on @forbes.com: How Lyft Adding Taxis Will Affect The Ride-Sharing Customer Experience Would love to hear your thoughts on this! https://www.forbes.com/sites/dangingiss/2025/05/05/why-lyft-is-adding-taxis--and-what-it-means-for-customer-experience/05 May 2025 14:18 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3logkpsxfpc2ghttps://bsky.app/profile/dgingiss.bsky.social/post/3lmk6ffehzc2uHow Health Insurers Can Fix The Broken Patient Experience https://www.forbes.com/sites/dangingiss/2025/04/11/how-health-insurers-can-fix-the-broken-patient-experience/ via @forbes.com #healthcare #patientexperience11 Apr 2025 13:57 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3lmk6ffehzc2uhttps://bsky.app/profile/dgingiss.bsky.social/post/3llyx4dyfrk2fHow to Talk About Tariffs With Your Customers (my return as a @forbes.com contributor!) https://www.forbes.com/sites/dangingiss/2025/04/04/how-to-talk-about-tariffs-with-your-customers/ #tariffs04 Apr 2025 17:32 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3llyx4dyfrk2fhttps://bsky.app/profile/dgingiss.bsky.social/post/3llk7qby2ic2dHow to Elevate the Attendee Experience at Any Event (Spoiler alert: It's just like elevating the customer experience!) https://www.smartmeetings.com/tips-tools/170598/how-to-elevate-the-attendee-experience-at-any-event #eventprofs29 Mar 2025 20:56 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3llk7qby2ic2dhttps://bsky.app/profile/dgingiss.bsky.social/post/3lk7s3645us23Whether you love them or hate them, tariffs are here and they have an impact on #customerexperience. This post isn't about politics; it's about helping companies communicate with their customers during uncertainty. https://dangingiss.com/tariffs-impact-customer-experience/13 Mar 2025 00:00 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3lk7s3645us23https://bsky.app/profile/dgingiss.bsky.social/post/3li5kzv6ft225Great partnerships, whether in love or business, are built on trust, support, and a shared vision for growth. This Valentine’s Day, let’s celebrate the power of growing together, in life and in work. 💖 (Turn on sound to hear an AI-generated love song!) #ValentinesDay #Customerexperience14 Feb 2025 15:58 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3li5kzv6ft225https://bsky.app/profile/dgingiss.bsky.social/post/3lh7gnbfamc2kSo excited to share my brand-new speakers reel with you all! 🎤 Let me know what you think! And of course, if you know any organization that would benefit from building a customer-centric culture and elevating their customer experience, I'd love an introduction. Thank you! 🙏 bit.ly/DanGingiss2025 https://bit.ly/DanGingiss202502 Feb 2025 16:20 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3lh7gnbfamc2khttps://bsky.app/profile/dgingiss.bsky.social/post/3lge7sdlwuc2gYep, dog destroyed a highlighter. 🟡22 Jan 2025 20:35 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3lge7sdlwuc2ghttps://bsky.app/profile/dgingiss.bsky.social/post/3ldj74nepnc2qCute sign atop the Burger King drive thru. 🍔 You can have Witty language anywhere in the experience! #customerexperience17 Dec 2024 15:51 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3ldj74nepnc2qhttps://bsky.app/profile/dgingiss.bsky.social/post/3ld2yn7uccs2iYou’ll never guess who I met at a conference earlier this year!12 Dec 2024 00:18 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3ld2yn7uccs2ihttps://bsky.app/profile/dgingiss.bsky.social/post/3ld2er3x6622wOne of my favorite signs ever! NYC11 Dec 2024 18:22 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3ld2er3x6622whttps://bsky.app/profile/dgingiss.bsky.social/post/3lcvo2q2uds2xSales is about relationships. 🤝 Business is about relationships. If we look at our customers as transactions, they won’t be our customers for long. 🤔 https://dangingiss.com/sales-experience/ #sales09 Dec 2024 21:25 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3lcvo2q2uds2xhttps://bsky.app/profile/dgingiss.bsky.social/post/3lcoozps3bk2ePost someone you've been told you look like who you definitely don't look like. [contains quote post or other embedded content]07 Dec 2024 02:54 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3lcoozps3bk2ehttps://bsky.app/profile/dgingiss.bsky.social/post/3lcoe6it4g223What he said 👇 [contains quote post or other embedded content]06 Dec 2024 23:40 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3lcoe6it4g223https://bsky.app/profile/dgingiss.bsky.social/post/3lcobvi2iu22aI’m happy to be speaking at the conference I’m at, but this other one and the same hotel must really be a blast! 💥 🧨 🎆06 Dec 2024 22:59 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3lcobvi2iu22ahttps://bsky.app/profile/dgingiss.bsky.social/post/3lckygzp57k24BREAKING NEWS: Yuengling is finally coming to Illinois! I’ve only been waiting for this since college. 🍻 https://wgntv.com/news/chicago-news/yuengling-announces-expansion-into-illinois/amp/05 Dec 2024 15:32 +0000at://did:plc:enqtida7ve6uhfundb4js72p/app.bsky.feed.post/3lckygzp57k24