Serving public servants. Currently at U.S. Digital Response. Former Deputy Secretary in CA Govt Operations Agency & City of SF Chief Innovation Officer. Firm believer the world would be better with more pink. 💗https://bsky.app/profile/kristallakis.bsky.socialhttps://bsky.app/profile/kristallakis.bsky.social/post/3lmshbwhn622e.@kdyz.bsky.social's next Public Sector Job Board is up! Lots of great jobs at the state and local level. https://publicsectorjobboard.substack.com/p/april-14-2025-public-sector-job-board?r=6973&utm_medium=ios&triedRedirect=true14 Apr 2025 20:58 +0000at://did:plc:mgt4j5jpj4ebnv2m2ydpd2ot/app.bsky.feed.post/3lmshbwhn622ehttps://bsky.app/profile/kristallakis.bsky.social/post/3lmsapnuzrs2nMy @usdigitalresponse.org colleague @waldo.net is presenting tomorrow with one of our volunteers to @innovateus.bsky.social on Making Tech Procurement Easier: A Simple Tool to Improve Government Solicitations April 15, 2 pm ET. Learn why many public sector tech solicitations are hard to navigate14 Apr 2025 19:00 +0000at://did:plc:mgt4j5jpj4ebnv2m2ydpd2ot/app.bsky.feed.post/3lmsapnuzrs2nhttps://bsky.app/profile/kristallakis.bsky.social/post/3lmagppbchk2xHi! @usdigitalresponse.org just published a blog post on language access in unemployment insurance systems featuring the personal experience of a former colleague helping her Spanish-speaking mother navigate UI benefits during the pandemic. https://www.usdigitalresponse.org/resources/the-state-of-language-access-in-unemployment-insurance-through-my-moms-lived-experience07 Apr 2025 17:00 +0000at://did:plc:mgt4j5jpj4ebnv2m2ydpd2ot/app.bsky.feed.post/3lmagppbchk2xhttps://bsky.app/profile/kristallakis.bsky.social/post/3lhzgrotsnc26Thanks to the support of the Knight Foundation, USDR is hiring a unique role —we are seeking someone *who has recently exited the Federal government* to lead our Generative AI portfolio. https://us-digital-response.breezy.hr/p/2c75788aae51-government-gen-ai-product-delivery-technologist-in-residence13 Feb 2025 00:31 +0000at://did:plc:mgt4j5jpj4ebnv2m2ydpd2ot/app.bsky.feed.post/3lhzgrotsnc26https://bsky.app/profile/kristallakis.bsky.social/post/3lgojssbdh227E pluribus unum26 Jan 2025 23:01 +0000at://did:plc:mgt4j5jpj4ebnv2m2ydpd2ot/app.bsky.feed.post/3lgojssbdh227https://bsky.app/profile/kristallakis.bsky.social/post/3lgojjv3tt22uReally appreciating/using all the great documentation the Biden administration has in their archive on improving the experience of people who need disaster assistance. https://bidenadministration.archives.performance.gov/cx/life-experiences/recovering-from-a-disaster/#project-documentation26 Jan 2025 22:56 +0000at://did:plc:mgt4j5jpj4ebnv2m2ydpd2ot/app.bsky.feed.post/3lgojjv3tt22uhttps://bsky.app/profile/kristallakis.bsky.social/post/3lgiw2b52fc2xQuick resources from Technologists for the Public Good if you're expecting to unexpectedly leave Federal public service. https://community.publicgood.tech/c/resources/quick-resources-if-you-re-expecting-to-unexpectedly-leave-federal-service-10e0b548-c0a9-4bd5-802a-f6c118dc292024 Jan 2025 17:24 +0000at://did:plc:mgt4j5jpj4ebnv2m2ydpd2ot/app.bsky.feed.post/3lgiw2b52fc2xhttps://bsky.app/profile/kristallakis.bsky.social/post/3lggdkd5jec27I think maybe the greatest benefit of work experience in government is that you learn how to get something done on the most complex problems, in the most complex organizations with (oftentimes) the most difficult people. So any work experience after that feels much simpler, smoother, unstoppable… ✨23 Jan 2025 16:48 +0000at://did:plc:mgt4j5jpj4ebnv2m2ydpd2ot/app.bsky.feed.post/3lggdkd5jec27https://bsky.app/profile/kristallakis.bsky.social/post/3lfsyzelyas2pLove UX research & making government services actually work for people? We're hiring a Government UX Research Engagement Manager on my team at U.S. Digital Response. Apply here and/or share! https://us-digital-response.breezy.hr/p/79a18ec958ae-government-ux-research-engagement-manager/16 Jan 2025 00:19 +0000at://did:plc:mgt4j5jpj4ebnv2m2ydpd2ot/app.bsky.feed.post/3lfsyzelyas2phttps://bsky.app/profile/kristallakis.bsky.social/post/3lfgaj6bkss2pThe State of Maryland Digital team, aka Maryland Digital Service, is 1 year in. Another inspiring team focusing on the right/hard problems to make government work better for all: lnkd.in/gfQbRZFp https://lnkd.in/gfQbRZFp10 Jan 2025 22:28 +0000at://did:plc:mgt4j5jpj4ebnv2m2ydpd2ot/app.bsky.feed.post/3lfgaj6bkss2phttps://bsky.app/profile/kristallakis.bsky.social/post/3lfgagwr3ek2pCommonwealth of Pennsylvania's digital team, AKA CODE PA, is 2 years into its journey. Check out all they've accomplished! They are a government that's doing it right. https://www.pa.gov/governor/newsroom/2025-press-releases/getting-stuff-done--shapiro-administration-modernizes-pa-gov.html10 Jan 2025 22:27 +0000at://did:plc:mgt4j5jpj4ebnv2m2ydpd2ot/app.bsky.feed.post/3lfgagwr3ek2phttps://bsky.app/profile/kristallakis.bsky.social/post/3lfgae2ot3s2pAt the top of the Colorado Governor's Operational Agenda is (1) Digital Government and (2) Transforming Customer Experience. This is a big deal! https://operations.colorado.gov/the-governors-operational-agenda10 Jan 2025 22:25 +0000at://did:plc:mgt4j5jpj4ebnv2m2ydpd2ot/app.bsky.feed.post/3lfgae2ot3s2phttps://bsky.app/profile/kristallakis.bsky.social/post/3lffhvsnfmk2dYep. Felt that. [contains quote post or other embedded content]10 Jan 2025 15:08 +0000at://did:plc:mgt4j5jpj4ebnv2m2ydpd2ot/app.bsky.feed.post/3lffhvsnfmk2dhttps://bsky.app/profile/kristallakis.bsky.social/post/3lfayys6xas2zLove it when the #civictech ecosystem comes together. Proud that U.S. Digital Response was able to help build this tool to help exiting Federal workers continue in public service. https://www.governing.com/workforce/new-tool-helps-local-governments-hire-displaced-federal-workers08 Jan 2025 20:31 +0000at://did:plc:mgt4j5jpj4ebnv2m2ydpd2ot/app.bsky.feed.post/3lfayys6xas2zhttps://bsky.app/profile/kristallakis.bsky.social/post/3leurdyxwuc2fLove this one! USDR supported Hennepin County through coaching and internal change management during their complex website transition and rebranding. Here's a case study: https://www.usdigitalresponse.org/resources/coaching-for-digital-excellence-usdr-partners-with-hennepin-county03 Jan 2025 23:42 +0000at://did:plc:mgt4j5jpj4ebnv2m2ydpd2ot/app.bsky.feed.post/3leurdyxwuc2fhttps://bsky.app/profile/kristallakis.bsky.social/post/3lcsu3jvoj227My super cool colleague Rebecca scours the internet for interesting jobs in the public sector & posts them on her #PublicSectorJobBoard. If you're curious about jobs in government, follow her: https://bsky.app/profile/kdyz.bsky.social/post/3lcssiijhis22 [contains quote post or other embedded content]08 Dec 2024 18:35 +0000at://did:plc:mgt4j5jpj4ebnv2m2ydpd2ot/app.bsky.feed.post/3lcsu3jvoj227https://bsky.app/profile/kristallakis.bsky.social/post/3lcq4mgebrc24If I have truly never heard of the band and their music that is my #1 artist on Spotify Wrapped, does this mean my account has been hacked? Asking for me.07 Dec 2024 16:30 +0000at://did:plc:mgt4j5jpj4ebnv2m2ydpd2ot/app.bsky.feed.post/3lcq4mgebrc24https://bsky.app/profile/kristallakis.bsky.social/post/3lcol46mfgk2jUSDR released a no-code approach & free toolkit to help governments train gen AI with human-centered data to more quickly translate benefits delivery content. So proud to collaborate with the State of NJ & Google.org on this work!! https://www.usdigitalresponse.org/resources/social-safety-net-2-0-how-new-jersey-is-forging-a-new-path-with-language-access-and-generative-ai07 Dec 2024 01:44 +0000at://did:plc:mgt4j5jpj4ebnv2m2ydpd2ot/app.bsky.feed.post/3lcol46mfgk2j