Community, capability & equity in design and UCD. Not white. she/her. Grieving. Resting.✊🏿🏳️‍⚧️🍉🌏https://bsky.app/profile/claragt.bsky.socialhttps://bsky.app/profile/claragt.bsky.social/post/3mlqnibdvtk2oWould you like to level up your workshop facilitation skills? I'm running Workshop facilitation training course & clinic online on 19 June https://www.tickettailor.com/events/claragreo/2202633 - planning & running workshops - facilitation tips - a clinic for you to discuss your current workshop challenges13 May 2026 15:44 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3mlqnibdvtk2ohttps://bsky.app/profile/claragt.bsky.social/post/3mivy4e627s2pThe Black Designers Guild is an amazing programme! Deadline to apply is 10 April. Go for it ✨ https://www.linkedin.com/posts/tayomedupin_research-design-designforchange-ugcPost-7440355175967453184-_UHD https://www.linkedin.com/posts/tayomedupin_research-design-designforchange-ugcPost-7440355175967453184-_UHD?utm_source=share&utm_medium=member_ios&rcm=ACoAAADJ2GQBx5xFjEVAC7DnVxjlPhKquOyV-rQ07 Apr 2026 14:22 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3mivy4e627s2phttps://bsky.app/profile/claragt.bsky.social/post/3ma46sfgy4c23I've just been reminded of this excellent source of images about AI, created by people: betterimagesofai.org/images thanks to @elmosmoe.bsky.social via her talk at #sdingov last year https://betterimagesofai.org/images16 Dec 2025 12:51 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3ma46sfgy4c23https://bsky.app/profile/claragt.bsky.social/post/3m24xuvyat22zNext week, I'll be starting a new role at @publicdigital.bsky.social as a consultant. I'm excited and also apprehensive. I've been thinking about it a lot, and trying to prepare for a good start. Here's my pre-new-job weeknotes https://claragreo.com/posts/weeknote-s03e01/01 Oct 2025 11:49 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3m24xuvyat22zhttps://bsky.app/profile/claragt.bsky.social/post/3lzpwxotooc2j“Alistair, do you know what season Pup Pup Boogie is in?” “Season 1, around episode 4” “You are exactly right and I’m so sad that you know that.”26 Sep 2025 07:28 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lzpwxotooc2jhttps://bsky.app/profile/claragt.bsky.social/post/3lzj6pfnqu22vI love facilitating. But lots of people don't. I'm running a 3 hour Workshop facilitation training & clinic online on Weds 8 Oct If you're preparing for a workshop or if you'd like to build skills and confidence in facilitation, I'd love to see you there! https://www.tickettailor.com/events/claragreo/180908123 Sep 2025 14:58 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lzj6pfnqu22vhttps://bsky.app/profile/claragt.bsky.social/post/3lzg4rwyknk2jWe're running Intro to Service design in Government training online this week and next - it might be the last time we run it for while There's a few tickets left, so grab yours now if you'd like to join Ignacia Orellana and I on the course. https://www.tickettailor.com/events/ignaciaandclara/165674722 Sep 2025 09:45 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lzg4rwyknk2jhttps://bsky.app/profile/claragt.bsky.social/post/3lz6zezxt5k2dI had a wonderful time delivering a workshop on Ending gracefully at #sdingov with @imhuyorks.bsky.social this morning. The room was gentle, reflective and intentional. Thank you to everyone who joined us and to Imran for showing me a different mode to facilitate in.19 Sep 2025 13:56 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lz6zezxt5k2dhttps://bsky.app/profile/claragt.bsky.social/post/3lz6y6w7zl22dCan we all have a round of applause for @karakane-kk.bsky.social and all the amazing work she does 🌟 Kara delivered 3 sessions at #sdingov this year:19 Sep 2025 13:35 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lz6y6w7zl22dhttps://bsky.app/profile/claragt.bsky.social/post/3lz6m2rrgp22aBrilliant keynote from @rdietkus.bsky.social at #sdingov about public services as care. She also talked about hypernormalisation. This world were living in and what were witnessing is not normal. “There's wo truths, what we feel in our bodies and what the world insists we perform”19 Sep 2025 09:58 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lz6m2rrgp22ahttps://bsky.app/profile/claragt.bsky.social/post/3lz6ln7fdxk2aFantastic talk from @elmosmoe.bsky.social about AI. "AI doesn't automatically serve the public good because it's new" I'm so glad discussions about equity and justice in AI are in a keynote at #sdingov Also, great link to artist created images of AI: betterimagesofai.org https://betterimagesofai.org19 Sep 2025 09:50 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lz6ln7fdxk2ahttps://bsky.app/profile/claragt.bsky.social/post/3lyzs7rt2722uLoving @maredwards.bsky.social talk at #sdingov. There's some tough lessons in this slide for me.17 Sep 2025 12:04 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lyzs7rt2722uhttps://bsky.app/profile/claragt.bsky.social/post/3lxh6z2h3rr2cFriends, using gen AI to create user personas is a *really* awful idea. 🚩☹️🚩 This suggestion comes from the AI Knowledge Hub prompt library on GOV .uk. Here's the problem: AI is designed to give you back only what you already know. It will generate what it thinks you want to hear.28 Aug 2025 09:08 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lxh6z2h3rr2chttps://bsky.app/profile/claragt.bsky.social/post/3lxfd42meek25Filling out supplier information forms fills me with such a deep rage. I think suppliers must be the user group that people care the least about designing well for. "you wanna get paid?? deal with THIS, sucker!"27 Aug 2025 15:15 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lxfd42meek25https://bsky.app/profile/claragt.bsky.social/post/3lvstyh5av42fI'm running my course on Advocating for UCD in government online in October. In this course, we will look at the biggest barriers to UCD in government and how to navigate them. https://www.tickettailor.com/events/claragreo/179691807 Aug 2025 13:32 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lvstyh5av42fhttps://bsky.app/profile/claragt.bsky.social/post/3lvnxhfh7ek2iAre you looking to develop your workshop planning and facilitation skills? Do you have a workshop coming up soon that you're not sure about, or you'd like some help with? Come to my new, short, online workshop facilitation training and clinic! https://www.tickettailor.com/events/claragreo/180908105 Aug 2025 14:51 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lvnxhfh7ek2ihttps://bsky.app/profile/claragt.bsky.social/post/3luz5pcy6ka2wI'm going to run Advocating for UCD training course online in October. If you'd like to attend, please fill in this survey to let me know which of these dates works for you https://forms.gle/nUVUTxu1LrizYBkL7 If you have any colleagues who might be interested, please send it on to them as well.28 Jul 2025 08:17 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3luz5pcy6ka2whttps://bsky.app/profile/claragt.bsky.social/post/3lumxr3pljc2fThe new Public Design Evidence Review is interesting and so important We must document and talk about design and research in the public sector, how it works and what it does. I can't wait to sink my teeth into the Case Study Bank in particular! https://www.gov.uk/government/publications/the-public-design-evidence-review/public-design-evidence-review-case-study-bank-html? @karakane-kk.bsky.social23 Jul 2025 11:58 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lumxr3pljc2fhttps://bsky.app/profile/claragt.bsky.social/post/3luhqicxc2s2hGoodness me, some more interesting race, ethnicity and nationality questions today from the FCA's job website, using myworkdayjobs. What does the (United Kingdom) bit mean? Why do they all say it? What on earth is "Mixed / multiple ethnic group (United Kingdom)" supposed to mean?? 🤯21 Jul 2025 10:05 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3luhqicxc2s2hhttps://bsky.app/profile/claragt.bsky.social/post/3ltjaia5yuc2cLeaders: the most important questions will only ever come to you anonymously. Do you truly care about morale? Do you want to know if you've really created a "safe space"? Do you have enough integrity to hear the truth? Thanks for the article Ben 👏🏽 [contains quote post or other embedded content]09 Jul 2025 06:58 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3ltjaia5yuc2chttps://bsky.app/profile/claragt.bsky.social/post/3lthris4dis2gLast week I ran a workshop called Money talks: Estimating the Cost and Value of Service Design with @ignaciaorellana.bsky.social at #campDigital. We've run the workshop 5 times now and it's always really fun and immediately useful for people. Some of biggest take aways from the workshop: 1/408 Jul 2025 16:58 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lthris4dis2ghttps://bsky.app/profile/claragt.bsky.social/post/3lt5d4gegls2bThanks also @jukes.ie for putting @vickytnz.bsky.social's name on a slide yesterday 💖 you are missed Vicky04 Jul 2025 13:14 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lt5d4gegls2bhttps://bsky.app/profile/claragt.bsky.social/post/3lt4ua6gcfk2mSome excellent ideas for how to use your privilege to make it safer for others to work in the open 👇🏼 [contains quote post or other embedded content]04 Jul 2025 08:47 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lt4ua6gcfk2mhttps://bsky.app/profile/claragt.bsky.social/post/3lt2y4tj3dk2fThank you @jukes.ie for your talk at #campDigital this morning! Hera is a tough act to follow but your talk was interesting and funny. Thanks also for acknowledging how much your privilege has allowed you to be open and has protected you from the fallout. I have a question:03 Jul 2025 14:52 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lt2y4tj3dk2fhttps://bsky.app/profile/claragt.bsky.social/post/3lt2wgyu4cs2fDO YOU NEED A MID CAREER MOT Some great slides from Jane Bowyer at A studio called Jane #campDigital03 Jul 2025 14:22 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lt2wgyu4cs2fhttps://bsky.app/profile/claragt.bsky.social/post/3lt2f5zapjs2vThe flipping legend @herahussain.bsky.social kicks off #campDigital with her 3 month old in a pram by her side 🌟💪🏽03 Jul 2025 09:12 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lt2f5zapjs2vhttps://bsky.app/profile/claragt.bsky.social/post/3lsxyvj23vs2mAntipodean as an Ethnic background? Well that's a new one. It's weirdly specific and general at the same time, still very othering and totally meaningless 👍🏼 (from Better uk sports centres registration form)02 Jul 2025 10:27 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lsxyvj23vs2mhttps://bsky.app/profile/claragt.bsky.social/post/3lsdq74krif2kMany factors can become blockers to user-centred design (UCD). Here are 12 common barriers in the public sector. Which are significant for you? Are there any others not listed? 1. Teams and stakeholders lack understanding or awareness of UCD 1/424 Jun 2025 08:59 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lsdq74krif2khttps://bsky.app/profile/claragt.bsky.social/post/3lrxn33lwe22mI'm excited! Tomorrow I'm running my first in-person training course since 2020. It's a tough industry (and a tough world) for many of us at the moment. Many wonderful people are looking for work. Many training and development budgets have been cut.19 Jun 2025 13:31 +0000at://did:plc:ozyh2k2ktsqrrecomuynoctr/app.bsky.feed.post/3lrxn33lwe22m