Alternative Dispute Resolution (ADR) - The Furniture & Home Improvement Ombudsman (FHIO), Dispute Resolution Ombudsman (DRO), The Rail Ombudsman, Removals Industry Ombudsman Scheme (RIOS) & providing resource to the Independent Football Ombudsman (IFO).https://bsky.app/profile/ombudsgroup.bsky.socialhttps://bsky.app/profile/ombudsgroup.bsky.social/post/3mumivaeix22d𝐀 𝐦𝐚𝐣𝐨𝐫 𝐬𝐭𝐞𝐩 𝐟𝐨𝐫𝐰𝐚𝐫𝐝 𝐟𝐨𝐫 𝐜𝐨𝐧𝐬𝐮𝐦𝐞𝐫 𝐩𝐫𝐨𝐭𝐞𝐜𝐭𝐢𝐨𝐧 𝐢𝐧 𝐭𝐡𝐞 𝐡𝐨𝐦𝐞 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 𝐬𝐞𝐜𝐭𝐨𝐫.03 Sep 2026 12:58 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3mumivaeix22dhttps://bsky.app/profile/ombudsgroup.bsky.social/post/3mokordbbuk2hThis #BetterTransportWeek, we're proud to support a rail sector that puts passengers at its heart. Through independent dispute resolution, The Rail Ombudsman helps passengers and rail service providers find fair outcomes when things don't go to plan. #BetterTransportWeek18 Jun 2026 11:07 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3mokordbbuk2hhttps://bsky.app/profile/ombudsgroup.bsky.social/post/3mnzaoqbwxk2wWe are proud that our commitment to the 4 Day Week Foundation continues to be recognised. Fewer hours, greater trust and a genuine focus on wellbeing is not a compromise on performance. #4DayWeek #FourDayWeek #GoldStandard #32Hours #SundayTimesBestPlacesToWork #WorkLifeBalance11 Jun 2026 12:40 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3mnzaoqbwxk2whttps://bsky.app/profile/ombudsgroup.bsky.social/post/3mmgazbzjj225🏆The Ombuds Group has been named one of The Sunday Times Best Places to Work 2026 for the second consecutive year. The recognition reflects our continued commitment to employee wellbeing, flexible working, and creating a people-first culture where colleagues can thrive. #BestPlacesToWork22 May 2026 06:00 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3mmgazbzjj225https://bsky.app/profile/ombudsgroup.bsky.social/post/3mkadax6xdc23Great to welcome Louise Baxter MBE and Adam Carter from ConsumerFriend to our Stevenage HQ this week for cyber security training. Their engaging session helped colleagues sharpen cyber awareness and strengthen everyday digital security habits. #CyberSecurity #Training24 Apr 2026 10:34 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3mkadax6xdc23https://bsky.app/profile/ombudsgroup.bsky.social/post/3mh6iq3ek722mAccessibility isn’t a box to tick - it’s how we work. This #DisabledAccessDay, we’re celebrating inclusive services, staff learning, and listening to every customer - visible or not. Everyone deserves to be heard. #Inclusion #Accessibility #TheOmbudsGroup16 Mar 2026 12:51 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3mh6iq3ek722mhttps://bsky.app/profile/ombudsgroup.bsky.social/post/3mguph2zjhk2dThis weekend is #WorldConsumerRightsDay 🌍 Consumer protection isn’t just about safe products - it’s about safe processes when things go wrong. Access to fair, independent dispute resolution is a consumer right. https://www.disputeresolutionombudsman.org/articles/safe-products-need-safe-processes-why-dispute-resolution-is-a-consumer-right #ConsumerRights #ADR12 Mar 2026 15:24 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3mguph2zjhk2dhttps://bsky.app/profile/ombudsgroup.bsky.social/post/3mg3cxpzr6k2nMCS has appointed the Furniture & Home Improvement Ombudsman as its Alternative Dispute Resolution provider. More: https://www.fhio.org/page/dispute-resolution-for-mcs #ADR #ConsumerProtection #MCS #Ombudsman02 Mar 2026 13:04 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3mg3cxpzr6k2nhttps://bsky.app/profile/ombudsgroup.bsky.social/post/3mexxpfs47s25Recent reporting highlights how many rail passengers are unsure of their rights when journeys don’t go to plan. Read the latest article from the Daily Mirror, mentioning the Rail Ombudsman below. 🔗https://ow.ly/VSs050Ygy3B #RailPassengers #PassengerRights #RailTravel #RailIndustry16 Feb 2026 11:40 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3mexxpfs47s25https://bsky.app/profile/ombudsgroup.bsky.social/post/3mcahr75a2c2bMany Happy January Returns 🔄 Clear information and fair processes help maintain confidence and trust across retail. A timely and valuable read 👇 lnkd.in/dyjZcfQs #ConsumerRights #Retail #CustomerConfidence #DisputeResolution #FHIO12 Jan 2026 16:33 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3mcahr75a2c2bhttps://bsky.app/profile/ombudsgroup.bsky.social/post/3m7pirr5w522qChristmas delivery is make-or-break. Set clear cut-offs, meet legal deadlines, manage couriers tightly, and communicate early to avoid complaints. Full guidance: lnkd.in/eAwF8YUY #Retail #Ecommerce #Logistics #CustomerExperience #ConsumerLaw11 Dec 2025 11:45 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3m7pirr5w522qhttps://bsky.app/profile/ombudsgroup.bsky.social/post/3m76bfpwsf22e🎄 Ordering for the festive season? Delivery dates count - and your rights do too. We break down what to expect & what to do if your delivery doesn’t arrive in time. Read more 👉 lnkd.in/eS_UXf7p #ConsumerRights #Retail #ADR #ChristmasDeliveries04 Dec 2025 15:18 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3m76bfpwsf22ehttps://bsky.app/profile/ombudsgroup.bsky.social/post/3m6mdmhdftk2pBlack Friday is coming - and it’s not just about great deals. 🔍 The new DMCC Act 2024 brings tougher rules on pricing, reviews and transparency. 👇 lnkd.in/eyKqytSc #RetailCompliance #BlackFriday #ConsumerProtection #Ecommerce #RetailTraining #OmbudsGroup27 Nov 2025 12:10 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3m6mdmhdftk2phttps://bsky.app/profile/ombudsgroup.bsky.social/post/3m4tabvpqis2s💜 It’s #PurpleTuesday, and we’re proud to be part of it, not just today, but every day. Learn more at purpletuesday.co #PurpleTuesday #Accessibility #Inclusion #DisputeResolution #TheOmbudsGroup #DiversityAndInclusion04 Nov 2025 19:08 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3m4tabvpqis2shttps://bsky.app/profile/ombudsgroup.bsky.social/post/3m2rehlmfac2jToday, on #WorldOmbudsDay2025, we’re thrilled to share that The Ombuds Group has been named one of The UK’s Best Places to Work in 2025 by The Sunday Times. 🔗 lnkd.in/e8zWun5P #BestPlacesToWork #WorkplaceCulture09 Oct 2025 14:27 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3m2rehlmfac2jhttps://bsky.app/profile/ombudsgroup.bsky.social/post/3lz46apxdyc2yWe’re delighted to be featured in the September issue of Furniture News Magazine (p.92) with an article on Expert Witnesses and their role in resolving furniture disputes. Furniture News: lnkd.in/eCpdUa-m #Furniture #DisputeResolution #ExpertWitness18 Sep 2025 10:45 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3lz46apxdyc2yhttps://bsky.app/profile/ombudsgroup.bsky.social/post/3lxhh6mumr22vThe Ombuds Group has acquired The Removals Industry Ombudsman Scheme (RIOS) following the retirement of the scheme’s long-standing leadership team. Read more here: lnkd.in/ejvTy2NT #TheOmbudsGroup #RIOS #RemovalsIndustry28 Aug 2025 11:34 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3lxhh6mumr22vhttps://bsky.app/profile/ombudsgroup.bsky.social/post/3lxf4kycbkk2rTrain to be a Consumer Vulnerability Champion! Consumer Friend, part of The Ombuds Group, invites you to join the Consumer Friend Academy. 🔗 consumerfriend.org.uk #ConsumerVulnerability #InclusiveService #UKTraining #CustomerExperience #PlainEnglish #Housing #Finance27 Aug 2025 13:19 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3lxf4kycbkk2rhttps://bsky.app/profile/ombudsgroup.bsky.social/post/3lvuu5lakak2eWe offer training courses designed to support providers of goods and services to raise standards across customer service provisions. 🔗 Learn more or book your place here: lnkd.in/dUDT8nvc #Training #CustomerService #ConsumerLaw #BritishFurnitureAssociation08 Aug 2025 08:40 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3lvuu5lakak2ehttps://bsky.app/profile/ombudsgroup.bsky.social/post/3lu5oqrlyxk2rWe attended the Online Procedure Rule Committee (OPRC) Conference hosted by The Law Society yesterday. lnkd.in/eWhBStRe #ADR #digitaljustice #civiljustice17 Jul 2025 10:07 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3lu5oqrlyxk2rhttps://bsky.app/profile/ombudsgroup.bsky.social/post/3lsvdpxhcdk2j🎉 We’re delighted to announce that Consumer Friend has officially joined The Ombuds Group! lnkd.in/e7wy8kYw #consumerrights #fairnessfirst #ombudsgroup #consumerfriend01 Jul 2025 09:03 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3lsvdpxhcdk2jhttps://bsky.app/profile/ombudsgroup.bsky.social/post/3lsjiocs7rk2cWe’re working with Targeted Help to help people from all backgrounds better understand how the Ombudsman can support them in resolving disputes and achieving fair outcomes. 🌐 www.targetedhelp.com #Ombudsman #CommunityOutreach26 Jun 2025 16:00 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3lsjiocs7rk2chttps://bsky.app/profile/ombudsgroup.bsky.social/post/3lrxbv2mdbk2dThe Rail Ombudsman is featured in The Sun newspaper, in an article exploring how the upcoming heatwave could affect travel — and what refunds consumers may be entitled to. 🔗 https://thesun.co.uk/money/35454544/heatwave-refund-water-train-internet-rights-explained/ #RailOmbudsman #ConsumerRights #TravelDisruption #Heatwave #KnowYourRights19 Jun 2025 10:10 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3lrxbv2mdbk2dhttps://bsky.app/profile/ombudsgroup.bsky.social/post/3lo6re4e63c22Our next City & Guilds accredited course on Consumer Law and Customer Service is taking place on 19 & 20 May. 🕛You can reserve your place on our website, lnkd.in/dUDT8nvc, over the phone ☎ 0333 241 3209 and pay by credit card or request an invoice. #customerservice #consumerlaw #ADR02 May 2025 11:55 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3lo6re4e63c22https://bsky.app/profile/ombudsgroup.bsky.social/post/3lo47gpaybs2h📢 Navigating the Digital Markets, Competition & Consumers Act 2024 - Are you ready for the changes? We're proud to feature in the May edition of Furniture News (page 81).📰 Read the article here: lnkd.in/dpZ28hRu #DigitalMarketsAct #FurnitureNews #regulatorychange #furnitureindustry #compliance01 May 2025 11:29 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3lo47gpaybs2hhttps://bsky.app/profile/ombudsgroup.bsky.social/post/3lnwwgc6d322xWe are pleased to report that the following energy suppliers have recognised Dispute Resolution Ombudsman (DRO) as being fully compliant with Ofgem’s Qualifying Dispute Settlement Scheme (QDSS) requirements. #energysuppliers #energybrokers #ofgem #adr #compliance #energysector29 Apr 2025 09:05 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3lnwwgc6d322xhttps://bsky.app/profile/ombudsgroup.bsky.social/post/3lmyynojmts2v🐣 Wishing everyone a joyful and relaxing Easter! We had a blast putting together some festive treats for our amazing team - nothing like a little egg-citement to celebrate the season! 🌷💛 Happy Easter from all of us at DRO! #HappyEaster #TeamCelebration #EmployeeAppreciation #SpringVibes17 Apr 2025 11:25 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3lmyynojmts2vhttps://bsky.app/profile/ombudsgroup.bsky.social/post/3lmyvczk6cs2wOn behalf of everyone at the Ombudsman, we would like to wish you a very Happy Easter. We wish you a peaceful and enjoyable Easter break. #Easter2025 #BankHolidayClosure #OfficeHours #Ombudsman #DisputeResolution #FurnitureAndHomeImprovement #RailOmbudsman17 Apr 2025 10:25 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3lmyvczk6cs2whttps://bsky.app/profile/ombudsgroup.bsky.social/post/3lmhqw37aps2h📢 FREE WEBINAR: Navigating the Digital Markets, Competition & Consumers Act 2024 🔗 Register now to ensure your business is prepared by emailing webinars@disputersesolutionombudsman.org10 Apr 2025 14:51 +0000at://did:plc:yuewmdeix2ttbn43e6kf64mk/app.bsky.feed.post/3lmhqw37aps2h