Post
Gergely Orosz
gergely.pragmaticengineer.com
did:plc:3n5xhy6vl7smssmwxq5wgqa6
Klarna was the company that went all-on replacing customer support with an AI bot and went on to brag about the cost savings.
Now they are reversing course.
Easy to see more companies blindly replacing quality customer support with a worse AI implementation will follow...
2025-02-19T12:55:38.150Z