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Jeni Tennison
jenitennison.com
did:plc:mo7wgmn53nbs64qzdzdpupde
Exhibit C: Because call centre labour is cheap, and voice AI pricey, the token cost of using AI in that context is currently greater than equivalent human labour cost.
From https://www.goldmansachs.com/insights/top-of-mind/an-ai-job-apocalypse
2026-07-24T20:34:56.573Z