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More Transit Southern Ontario
moretransitso.bsky.social
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Earlier this month, Metrolinx laid off all their staff at the GO contact centre and outsourced it to a company with a contract valued at $28 million for an unspecified amount of time. The contractor was caught using AI to respond to customer concerns last week. 1/2
https://www.thestar.com/news/gta/metrolinx-laid-off-customer-service-workers-days-before-using-ai-after-coldplay-concert/article_51a686a3-a306-413c-93f4-baed94d50bca.html
2025-07-23T18:40:58.745Z