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Tony Bradley
tonybradley.bsky.social
did:plc:o7atvh4psr2c2ykemgbnqfpn
Digital friction slows down customers, frustrates employees, and chips away at growth.
Here’s a closer look from Vara Kumar Namburu at Whatfix at how removing digital friction boosts both user satisfaction and the bottom line:
https://techspective.net/2025/09/26/the-hidden-cost-of-digital-friction-how-product-analytics-can-solve-it/
2025-09-27T16:06:05.951Z